FREE delivery on orders of 350€ or more

FAQ

HOW TO PROCEED TO DO A PURCHASE ON THE SITE?

Nothing is more simple! You choose one or several articles which please you and taking good care to select your size for every article.
You add it in to cart and order. There, we shall ask you to identifyyourself or to create an account.
Then, you choose the delivery and inform your address, you validate, you pay, and if everything is good, you will receive a confirmation e-mail of your order.

I FORGOT MY PASSWORD, WHAT I HAVE TO DO?

A password forgetting it happened all the time. Fortunately, you can reset it directly from the homepage at the part " My account ".

Then you will receive a suggesting e-mail to choose a new password. This one, note it property!

MY ARTICLE DOES NOT SUIT ME, HOW TO PROCEED?

You do not like the color, size does not suit you? We are saddened. If you wish to return us an article, the simplest is to connect you to your account and to complete the form of return. Then a voucher of return will be generated and you will have just to deposit the package in a Post office. You can also come to deposit directly at our showroom. 
If you prefer an exchange, the simplest is to write us at hello@modetrotter.com by specifying the number of your order, the article you wish to return and for what you want to exchange it.

I NEED PRECISE INFORMATION ON ONE OF YOUR ARTICLE, TO WHOM I HAVE TO ASK?

From Monday to Friday, you can come to live chat on the website, via the lower right application. Generally, we are always behind the screen to answer you. But it is possible that we go out from time to time. In this case, do not hesitate to harass us by phone at this number 01 75 42 78 30 or by e-mail at hello@modetrotter.com.

I WANT TO TRY BEFORE BUYING, IS THIS POSSIBLE?

Yes! Everything is possible on the condition of coming up to our office, in the 9th arrondissement.
Even there, we prefer that you warn us before coming, to prepare articles which you wish to try. And you obviously can pay on the spot!

I PREFER TO TAKE BACK MY ORDER AT THE SHOWROOM

Our offices are at 28 bis rue d'Aboukir in the 2nd arrondissement. We welcome you from Monday to Friday, from 10 a.m. till approximately 6:30 p.m. It's better to warn us of your passage.
The closest stations are Sentier and Chatelet-Les Halles.

Je veux absolument un article qui est sold out comment faire ?



International delivery

colissimo | vélo
retrait showroom

Free delivery

En France
Métropolitaine dès 180 €

* hors soldes et ventes privées

Secure payments

Carte de crédit
Virement bancaire | Paypal

Customer service

France +33 (0)1 75 42 78 30
boutique@modetrotter.com


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